Формат за разпечатване

[Radi_Bulwork]

Our client, a GLOBAL Leader in Delivery and Customer Service Area with nore than 50 000 employees is looking to recruit for their new subsidiary in SOFIA


Required Skills:

* At least one year’s experience in a call centre or customer service centre is desirable
* Fluent in 2 languages both written and verbal German and English
* Competency in use of customer service/CRM systems
* IP Product knowledge, proficiency in use of WWW
* Proficiency is using mail applications for correspondence


Main Responsibilities:

* Provides simple diagnostic technical support, e.g. uses basic tools, scripts, FAQ's and online help to resolve simple technical questions
* Handles complaints and exception processing to successful resolution
* Handles inbound inquiries only
* Handles detailed product inquiries
* Provides simple diagnostic technical support
* Assists in development of less experienced agents
* Works with team members to contribute to continuous improvement of contact centre and program.


Our client offer

* Excellent internal process training
* Excellent remuneration package
* Opportunity to choose where to work - Sofia, Varna or Plovdiv

If you are interested in, please, send your CV in English and German (optional) DIRECTLY to:

radka@bulwork.com

The interviews will be held on 01.12.2007 at our office in English and German in our office in PLOVDIV.